Refund policy

Returns & Refunds

We want you to feel good about your MEND Co. purchase. If you are not satisfied with your order, please contact us within 14 days of delivery to request a return.

To be eligible for a return, items must be unused, unburned, unopened, and in their original condition and packaging. Candles that have been burned and car diffusers that have been opened or used cannot be returned.

Damaged or Incorrect Orders

If your order arrives damaged, broken, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and photos of the item and packaging so we can review the issue and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellations or changes once an order has begun processing or has shipped.

For questions regarding a return or refund, please contact MEND Co. at mendcoofficial@gmail.com.