Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 3–5 business days. Please note that processing time is separate from the time your order spends in transit.

Shipping

Shipping rates and available delivery options will be calculated and displayed at checkout. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside of our control.

Once your order has shipped, tracking information will be provided when available.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at mendcoofficial@gmail.com. We cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

MEND Co. is not responsible for carrier delays after an order has been shipped. If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos so we can review the issue and help make it right.

Questions

For questions regarding your order or shipping, please contact us at mendcoofficial@gmail.com.